Everything is packed and shipped by us from Forest Grove, Oregon. This page sets out what that costs, how long it takes, and what happens when something goes wrong.
Last updated 13 August 2026.
Where we ship
We ship to addresses in the United States only. We cannot ship internationally, and we cannot ship to freight forwarders. If you need POME outside the US, please get in touch and we will tell you honestly whether we can help.
What shipping costs
Standard shipping is free on orders of $60 or more. Below that, shipping is calculated at checkout from the weight of your order and where it is going — you will see the exact figure before you pay, and we do not add a handling charge on top.
The $60 threshold is measured on the merchandise subtotal after any discount and before tax. If a coupon brings your order below $60, shipping is charged as normal. The cart tells you how far you are from the threshold as you go, so there are no surprises at the last step.
When it ships
Orders are usually packed within one to two business days. We are a small operation and we pack in batches, so orders placed over a weekend or a holiday go out on the next working day. You will get an email with tracking as soon as the parcel is collected.
Once a parcel is with the carrier, delivery time is theirs rather than ours. We will always help you chase it.
If it arrives broken
Glass sometimes loses. If a bottle arrives broken or leaking, tell us within 14 days and send a photograph of the parcel and the damage if you can. We will replace it or refund it, whichever you prefer. You will not be asked to send broken glass back to us.
The same applies if we send the wrong thing: tell us, and we will put it right at our cost.
Sediment and haze are not faults
POME is raw and unfiltered. Sediment, cloudiness, a floating strand of mother, and slight differences between batches are natural characteristics of vinegar made this way — they are signs the vinegar is alive, not signs it has spoiled. None of these are defects and none of them mean the bottle is unsafe.
That said, if a bottle genuinely seems wrong to you, write to us and describe it. We would rather hear about it.
Returns
Unopened bottles can be returned within 30 days of delivery for a refund of the purchase price. The seal must be intact. Return postage is yours unless the return is our mistake, in which case we cover it.
Opened bottles cannot be returned. This is a food safety rule, not a commercial one: once a seal is broken we have no way to know how a bottle has been stored, so we cannot resell it or accept it back. If something is wrong with an opened bottle, the section above applies — contact us.
To start a return, use our contact page with your order number. Please do not send anything back before you hear from us, or we may not be able to match the parcel to your order.
Refunds
Refunds go back to the card or payment method you used — we cannot send them anywhere else. We issue the refund as soon as we have agreed it with you; how quickly it appears on your statement is up to your bank, and is usually a few working days.
Cancelling or changing an order
If your order has not shipped yet, we can usually change or cancel it. Contact us quickly and we will do what we can. Once a parcel is with the carrier it is out of our hands, and the returns rules above take over.